IT Field Engineer

IT Field Engineer (NHS)
£158 per day (Inside IR35)
Basildon, Essex (commutable from London, Southend-On-Sea, Chelmsford)

My Client are an NHS Trust based in Essex and are seeking a IT Field Engineer on an initial month 6 contract basis (37.5 Hours) Paying £158 per day (£21.13 per hour) (Inside IR35).

Key Responsibilities:

• A key responsibility of this post will be to contribute as part of the team to meet Project Projections and client expectations. Taking a flexible approach on contractual deadlines with on-site support methods.
• To develop an in-depth knowledge of all local and national IT systems, hardware and software and telephony systems. To support all customers across the current regions.
• To develop knowledge and understanding of how GP Sites are setup within Arden and GEM and adapting to any 3rd Party resources used on site, to effectively deliver patient care across Essex.
• The post holder will manage and participate in the support of IT systems and projects having a detailed knowledge of systems and infrastructure required to diagnose and resolve complex integrated service issues, such as: Microsoft operating systems and applications, configuration of network printers, endpoint updates issues, infrastructure installations, complex hardware and software installs, Anti-Virus Support, Cabinet patching, clinical system support, VPN remote access support.
• To have good working knowledge of all Arden & GEM department internal procedures applicable to the role and appropriate national legislation, particularly around data security.
• Actively engage and participate with management colleagues in the development and implement new ideas, processes and procedures that will improve the services delivered directly to customers, service levels or compliance to legislation, improve the customer experience and/or improve the wellbeing of staff.
• To provide and receive complex or sensitive information and escalations from junior colleagues as part of the role, using technical abilities to ensure issues are resolved quickly or escalated to the appropriate team or specialist. This applies to both technical issues, complaints and staff disputes.
• This role will be continually making decisions about technical escalations, reacting to emerging technical situations and dealing with IT issues.
• Follow standard operating procedures for the progress and resolution of complex or technical calls and provide appropriate feedback to customers and Arden GEM technical teams
• Plan and organise day to day activities around managing project work; prioritise on site clinical rooms and clinics adjust workload to suit customer base. There is likely to be times where planned work will need to be adjusted due to variable workload.
• The role will be required to actively engage in the proposal of policy, procedures or service changes that could impact beyond the immediate team.
• Responsible for installation and/or repair and maintenance of physical assets and demonstrating and training the safe user to end users.
• Day to day supervision of more junior staff to meet workload demands and appropriate skill mix.
• Provide training and guidance / shadowing for new starters within the department.
• To participate in testing of IM&T systems proposed for use within the team or wider organisation as required.
• The role is required to act independently within appropriate policies, procedures and guidelines, deciding when it is necessary to refer to their manager. The role will be responsible for the correct and appropriate management and resolution of situations assigned to them.
• The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager.
• The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation.

Qualifications:

• Degree in relevant IT subject or equivalent experience
• Possess an industry recognised customer service qualification
• Foundation certificate in ITIL Service management
• Technical Qualifications such as MCSE, MCP or A+ Certification